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Chatloop users are able to login to their account using either their username or email address. If you have forgotten your User ID, please use the email address associated with your account.
○ From the sign in page, select the “Forgot Password?” icon.
○ Enter the email address associated with your account for us to send you a password reset link.
○ Select the link from your email account to take you to the “New Password Input Screen” .
○ Input your new chosen password to complete the password reset process of your account.
Please contact Chatloop support on Support@Chatloop.com and we will look to help you with this issue.
○ Within the “Profile” page, select “App Settings” from the ellipsis (⋯) menu in the top right of the screen.
○ Select “Your Account” from the settings screen.
○ Select “Change Password” enter the email address associated with your account for us to send you a password reset link.
○ Select the link from your email account to take you to the “New Password Input Screen”.
○ Input your new chosen password to complete the password reset process of your account.
Currently, we do not operate a 2FA process on Chatloop however, this is something that will be coming to the platform soon.
To fully authenticate as a real user of Chatloop, you will be required to submit the following;
○ First Name
○ Last Name
○ Date of Birth
○ Email Address
To then protect and authenticate you are a real user, we then take a 3D facial liveness scan.
○ Within the “Profile” page, select “App Settings” from the ellipsis (⋯) menu in the top right of the screen.
○ Select “Your Account” from the settings screen.
○ Here you can view and edit your account credentials, change password, view subscription settings, complete the authentication of your account with facial recognition.
Within the “Profile” page, select “Sign Out” from the ellipsis (⋯) menu in the top right of the screen.
Currently, there is no facility to able to report individual profiles on Chatloop. We see this as a means to endorse our policy that all are welcome to the platform. However, should any profiles be dropping Loops which are of an abusive or harmful nature in accordance with our User Guidelines these will be addressed on a case by case basis.
Within each Loop there is a “ellipsis (⋯)” icon which offers “More” options within the loop.
By selecting “Report Loop” from this menu you will be taken to the Chatloop reporting centre where you will be asked to complete the simple questions to allow us to address the issue as quickly as possible.
○ In order to avoid online scams, we encourage users to proceed with caution where any profile that represents a person, professional or business may make you suspicious.
Where you are unsure – Challenge everything.
○ Be suspicious of all ‘too good to be true’ offers and deals. There are no guaranteed get-rich-quick schemes.
○ Don’t agree to offers or deals immediately. Insist on time to get independent or legal advice before making a decision.
○ Don’t hand over money or sign anything until you’ve checked someone’s credentials and their company’s.
○ Never send money to anyone you don’t know or trust, whether in the UK or abroad, or use methods of payment you’re not comfortable with.
○ Never give banking or personal details to anyone you don’t know or trust. This information is valuable so make sure you protect it.
○ Always log in to a website directly rather than clicking on links in an email.
○ Don’t just rely on glowing testimonials. Find solid, independent evidence of a company’s success. Always get independent or legal advice if an offer involves money, time or commitment.
○ If you spot a scam or have been scammed, report it and get help.
○ Don’t be embarrassed about reporting a scam. Because the scammers are cunning and clever there’s no shame in being deceived. By reporting it, you'll make it more difficult for them to deceive others.
Where unwanted messages have been received on the platform, we encourage users to “Block” those accounts and report the loops directly via the “Report Loop” button found in the ellipsis (⋯) “More” menu within each loop.
The search feature of Chatloop can be found in the bottom navigation tool bar behind the icon. From here you will be able to search for friends, followers, new accounts by name or username.
This is also our “inspiration page” where you will be able to find all of the latest public loops that are going on around specific topics and interests.
Currently, users are able to sort their feeds by “Popular Loops” or chronologically from the accounts they follow.
More filter options are in the pipeline.
At this time, feeds can only be customised by the priority in which loops appear in your feed. What we can promise is that everything that you see in your feed will be curated by you, the user from accounts that you follow and the activity they engage in.
Within each Loop there are two methods for sharing
○ 1st is to “@” someone directly into the loop you are creating
○ 2nd there is a share sheet functionality that can be found
Within the “Profile” page, select “Edit Profile” from the ellipsis (⋯) menu in the top right of the screen.
○ Chatloop is available on the App Store and Google Play and can be shared directly from these locations.
○ Alternatively, if you are already a user of Chatloop and wish to invite someone new to the platform, you can do so by using the share sheet icon within a Loop.
The temporary disability of an individual account is not something that can be done manually at this time.
If you wish to take time away from the platform and put the account on hold, please reach out to us through Support@Chatloop.com and we can place a suspend the account directly.
○ Within the “Profile” page, select “App Settings” from the ellipsis (⋯) menu in the top right of the screen.
○ Select “Your Account” from the settings screen.
○ Select “Deactivate Account” There will be a “Warning” pop-up from the bottom of your screen that will confirm that you want to deactivate Your Account.
○ Once selected, this can not be undone.
